You can find this within the Epic Games launcher. Select your profile in the bottom-left hand corner and select 'Manage Account.
Your ID will be directly beneath 'Account Info' and is a long line of letters and numbers. https://bit.ly/3ltgDnJ
Please head to: https://steamcommunity.com/my/profile -> Sign in -> and copy your browser's URL, then paste it in this field.
The version number of the Launcher and Game Client. This can be found in the bottom left corner of the launcher.
If possible please include the string that is shown after you log in.
If you have a problem with redeeming a key, please enter your key here for us to help you faster.
If you have had a 'Connection Error', please provide us with the 'Error Code' shown (Eg. Gold Cobra, Scarlet Krait, No Code).
If you did not receive an error code or do not know it, please state this below. Providing this code will help us identify and resolve your issue quickly.
Please attach your Client.log file, found in the Launchers install directory logs folder.
You can find this using the following guide: https://bit.ly/3E67b1R
This can then be attached at the bottom of this form.
To get a detailed update log please follow this guide: https://bit.ly/3hllJAR
Please then attach the file at the bottom of the page and tick the checkbox to confirm that you have done so.
You can obtain a DXDIAG by following these steps:
> Click the "Start" menu
> Type/Search for "DxDiag" and click "Ok".
> In the new window, click on the button labelled "Save all information"
> A "Save As.." dialog box appears. Choose a handy destination and click "Save".
> attach the 'DxDiag.txt' file at the bottom of this page.
> Tick above to acknowledge that this has been attached.
Please enter the details of your request. A member of our support staff will respond as soon as possible.