Please use the date format and state your timezone (DD-MMM-YY HH:MM) e.g. 31-JAN-2019 13:41 GMT
You can obtain a DXDIAG by following these steps:
> Click the "Start" menu
> Type/Search for "DxDiag" and click "Ok".
> In the new window, click on the button labelled "Save all information"
> A "Save As.." dialog box appears. Choose a handy destination and click "Save".
> attach the 'DxDiag.txt' file at the bottom of this page.
> Tick above to acknowledge that this has been attached.
The version number of the Launcher and Game Client. This can be found in the bottom left corner of the launcher.
If possible please include the string that is shown after you log in.
Please let us know if you see an error message.
Please report this as accurately as possible.
Let us know if you're playing the game from your Steam library.
Please head to: https://steamcommunity.com/my/profile -> Sign in -> and copy your browser's URL, then paste it in this field.
If you have had a 'Connection Error', please provide us with the 'Error Code' shown (Eg. Gold Cobra, Scarlet Krait, No Code).
If you did not receive an error code or do not know it, please state this below. Providing this code will help us identify and resolve your issue quickly.
Please enter the details of your request. A member of our support staff will respond as soon as possible.