Submit a request

Your FID can be found in bottom left-hand corner of the Elite Dangerous main menu. https://bit.ly/3wbMjkR

If you have had a 'Connection Error', please provide us with the 'Error Code' shown (Eg. Gold Cobra, Scarlet Krait, No Code). If you did not receive an error code or do not know it, please state this below. Providing this code will help us identify and resolve your issue quickly.

Is your PlayStation4® connected to your network using a wired or wireless connection?

You can find out your NAT type in your PlayStation4® network settings (Settings > Network > Internet Connection Status).

Please select your download speed, you can find this by running the Internet Connection Test (Settings > Network Settings > Internet Connection Test).

Please select your packet loss, you can find this under "View Connection status" in the network settings section.

Please select your latency, you can find by opening your ps4 web browser. In the address bar type: http://www.whatsmyip.org/ping/

Please enter the details of your request. A member of our support staff will respond as soon as possible.

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