Submit a request

Let us know if you're playing the game from your Steam library.

Please head to: https://steamcommunity.com/my/profile -> Sign in -> and copy your browser's URL, then paste it in this field.

If you have had a 'Connection Error', please provide us with the 'Error Code' shown (Eg. Gold Cobra, Scarlet Krait, No Code). If you did not receive an error code or do not know it, please state this below. Providing this code will help us identify and resolve your issue quickly.

The version number of the Launcher and Game Client. This can be found in the bottom left corner of the launcher. If possible please include the string that is shown after you log in.

If you have a problem with redeeming a key, please enter your key here for us to help you faster.

Please attach your Client.log file, found in the Launchers install directory logs folder. You can find this using the following guide: https://bit.ly/3qNa1Bj This can then be attached at the bottom of this form.

Please enter the details of your request. A member of our support staff will respond as soon as possible.

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