Submit a request

Please head to: -> Sign in -> and copy your browser's URL, then paste it in this field.

You can find this within the Epic Games launcher. Select your profile in the bottom-left hand corner and select 'Manage Account. Your ID will be directly beneath 'Account Info' and is a long line of letters and numbers.

Please provide a screenshot of your order details from your store of purchase or confirmation email. This should include the order number, contents of your order and the price paid. To do this, please click 'add file' (below). Please tick this box to confirm that you have done this.

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Add file or drop files here