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Is your console connected to your network using a wired or wireless connection?

You can find out your NAT type in your network settings (Settings > Network > Internet Connection Status).

Please select your download speed, you can find this by running the Internet Connection Test (Settings > Network Settings > Internet Connection Test).

Please select your packet loss, you can find this under "View Connection status" in the network settings section.

Please select your latency, you can find by opening your web browser. In the address bar type:

Please head to: -> Sign in -> and copy your browser's URL, then paste it in this field.

You can find this within the Epic Games launcher. Select your profile in the bottom-left hand corner and select 'Manage Account. Your ID will be directly beneath 'Account Info' and is a long line of letters and numbers.

Please try the following guide, at the end of this it will help you generate a Netlog: Please check this box once you have attached your netlog to this ticket form.

If you have had a 'Connection Error', please provide us with the 'Error Code' shown (Eg. Gold Cobra, Scarlet Krait, No Code). If you did not receive an error code or do not know it, please state this below. Providing this code will help us identify and resolve your issue quickly.

Your FID can be found in bottom left-hand corner of the Elite Dangerous main menu.

Please enter the details of your request. A member of our support staff will respond as soon as possible.

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