This article aims to help with any technical issues you may be experiencing when trying to play Warhammer Age of Sigmar: Realms of Ruin
Check your PC meets the minimum specification
The minimum and recommended specifications can be found below:
MINIMUM SPECIFICATION:
- OS: Windows 10 64bit (22H2)
- Processor: Intel i5-6600 / AMD Ryzen 5 1400
- Memory: 16 GB RAM
- Graphics: NVIDIA GeForce GTX 1060 (6GB VRAM) / AMD Radeon RX 5600XT (6GB VRAM)
- DirectX: Version 12
- Storage: 27 GB available space
- Additional Notes: For above 30 FPS at 1920 x 1080 with Low settings in all situations.
RECOMMENDED SPECIFICATION:
- OS: Windows 10,11 64bit
- Processor: Intel i7-8700 / AMD Ryzen 5 2600X
- Memory: 16 GB RAM
- Graphics: NVIDIA GeForce RTX 2070 Super (8GB VRAM) / AMD Radeon RX 6700 XT (12GB VRAM)
- DirectX: Version 12
- Storage: 27 GB available space
- Additional Notes: For 60 FPS or more at 1920 x 1080 with High settings in most situations.
Verify the integrity of your game files within Steam
Steam
To verify integrity via Steam, please follow the instructions found here.
To verify integrity via Steam, please follow the instructions found here.
Ensure your GPU drivers are up-to-date
To update your graphics card drivers, please follow the instructions found here.
Ensure your Windows version is fully up-to-date
Ensure your Windows operating system is fully up-to-date using the steps provided by Microsoft here.
Disable Steam, Xbox, Discord and GeForce overlays
Steam
You can disable your Steam overlay via: Steam -> Settings -> In-Game -> untick Enable the Steam Overlay while in-game
Discord
You can disable your Discord overlay via: User Settings -> Games -> toggle the overlay to Off.
Nvidia GeForce Experience
You can disable your Nvidia GeForce Experience overlay via: Settings -> General -> In-game overlay -> toggle the Overlay option to Off.
Xbox Game Bar
- You can disable your Xbox Game Bar via Windows Settings -> Gaming -> toggle Xbox Game Bar 'off'.
- You can disable your Xbox Game Bar's start up via Windows Settings -> Apps & Features -> Xbox Game Bar -> Advanced Options -> Here you can disable 'Background Apps' permissions if required.
- Turning off capture within the Xbox Game Bar application can also assist with any related issues via: Xbox Game Bar -> Settings -> Capturing -> Toggle "Record in the background while I'm playing a game" off.
Remove Nahimic Sonic Studio and/or Sonic Radar
Nahimic Sonic Studio, Sonic Radar and other similar audio-applications may cause launch and crash issues. These programs often come pre-installed on machines and many users are unaware of their presence.
Check to see if these programs are present on your system by checking Task Manager.
You can find Task Manger by typing "Task Manager" into the Windows search-bar or by pressing Ctrl + Alt + Del and selecting "Task Manager".
Once you have opened Task Manager disable any processes related to those audio-applications and relaunch the game to test.
Please consider removing these applications entirely if the game is persistently affected by their presence.
Please consider removing these applications entirely if the game is persistently affected by their presence.
Unplug any 3rd party peripherals
Some third-party peripherals can cause conflicts when loading up games, please unplug everything except the necessary keyboard and mouse.
Check your Antivirus settings
Some antivirus applications may wrongly flag the game you are attempting to play; to make sure this isn't an issue, try explicitly whitelisting the game within your Antivirus settings.
Use 'Full-screen'
Running the game full-screen may result in improved performance. By default, PC games often run full-screen; if you have previously changed related settings, or your game did not default to this mode, please adjust settings via the in-game menu.
Lower the Game's Graphics settings
You may find it helpful to lower the graphics quality of the game itself from the in-game menu.
Lower your Windows Resolution temporarily and then change it back
We have found that this has worked across many PC games since the Windows 10 April 2018 Creators update. It will trigger Windows to update your chosen display settings.
Turn off any background programs, especially those that add additional overlays or screen recording functionality
Programs that add this functionality to your computer can be extremely demanding or cause conflicts that may result in a crash.
The following list serves as example programs you may wish to review and test against:
- Nvidia GeForce Experience
- Open Broadcaster Software
- FRAPS
- Xsplit
- Xbox Game Bar
- Overwolf
- Discord
- Mumble
- MSI Afterburner
Check if your computer is too hot
We advise checking with a qualified technician to review your machine for signs of overheating, a state that may cause your machine to fail or operate poorly.
Check your PCI-E slots are being correctly utilised
This step may be of particular benefit to high-end graphics cards. You will need to download GPU-Z for this check. The program is trusted and allows you to view data related to your GPU.
https://www.techpowerup.com/gpuz/
Once this program is active, check the 'Bus Interface' section. You should see an entry that reads something like this: "PCI-E 2.0 x16 @x16 2.0".
Depending on your motherboard you may see different details here. However, the key part of this entry is the @x number. It may read @x4, @x8 or @x16. With higher performance cards, you'll be looking for x16 to be displayed here.
You will have to check the manual which came with your PC to identify the motherboard you have, or if you know the motherboard then search then specifications online. The purpose is to find what type of PCI-E slots your motherboard has. You then need to find out if your graphics card is seated in an x16 slot or one of the other options. If it's not in an x16 slot, you need to move it to one to get the full benefit of that cards performance.
If you're unsure, a good rule of thumb is to seat your graphics card in the top PCI-E slot, which is the one closest to your CPU. Once this is confirmed then reboot your system, re-open GPU-Z and check the 'Bus Interface' again. If it didn't say @x16, it should now. Launch The Great War: Western Front as normal and you should see a significant boost in performance.
https://www.techpowerup.com/gpuz/
Once this program is active, check the 'Bus Interface' section. You should see an entry that reads something like this: "PCI-E 2.0 x16 @x16 2.0".
Depending on your motherboard you may see different details here. However, the key part of this entry is the @x number. It may read @x4, @x8 or @x16. With higher performance cards, you'll be looking for x16 to be displayed here.
You will have to check the manual which came with your PC to identify the motherboard you have, or if you know the motherboard then search then specifications online. The purpose is to find what type of PCI-E slots your motherboard has. You then need to find out if your graphics card is seated in an x16 slot or one of the other options. If it's not in an x16 slot, you need to move it to one to get the full benefit of that cards performance.
If you're unsure, a good rule of thumb is to seat your graphics card in the top PCI-E slot, which is the one closest to your CPU. Once this is confirmed then reboot your system, re-open GPU-Z and check the 'Bus Interface' again. If it didn't say @x16, it should now. Launch The Great War: Western Front as normal and you should see a significant boost in performance.
If none of the above methods have resolved your issue, please send our support team a ticket by clicking the button below.
Still experiencing issues? Get in touch with us!
Should the above steps not help with the issues faced, get in touch with our support team directly using the submission button below.
Remember to include as much information as possible, including attaching any supporting documents, screenshots, or footage and additional details regarding your experience along with your DxDiag file.
If you've been prompted at any point to submit a crash report during your attempts to play, please make sure to click "Submit" as this will provide our team with information that may assist in identifying the cause of the issue.