What is the Issue Tracker and how do I use it?

When an issue is first submitted, it is placed in the “Confirming” category.  Players need to confirm they can also reproduce the issue being reported. This is done by leaving a comment explaining the steps they used to reproduce the issue and ticking the “Can Reproduce” tick box.  If the “Can Reproduce” box is not ticked, the comment will not be counted as reproduction.

When the number of contributions on a “Confirming” issue reaches a certain threshold, an issue is then marked as “Confirmed”. This issue can then be voted on to assign priority to individual issues this is how the community can tell us that an issue is important and affecting a number of people.

When an issue has been “Confirmed” by players, our internal team will review the issue and will move legitimate issues to the “Acknowledged” status. ”Acknowledged” issues have been logged and are being tracked internally by Frontier Developments.

Anyone who owns a copy of one of Frontier’s titles can contribute to the Issue Tracker.  To report, contribute or vote on an issue, you will need to sign in to the website using your Frontier account details for your Xbox, PSN or Steam account.  This may be your email address, Xbox gamertag, or PSN username.

Click on the Sign In button in the top right hand side of the page.  Here you will be redirected to the Frontier Authentication page. Enter your Frontier account details or use your Xbox, PSN or Steam account to log in.

Once you have successfully been authenticated, you will be returned to the Issue Tracker and able to report, contribute, and vote on all issues.

The first thing you should do when you encounter an issue in game is to check if it has already been reported on the Issue Tracker by another player (see the ‘How to locate pre-existing reports?’ section).

If the issue has been reported by another player and is still “Confirming”, then you can contribute to the report by saying you are also experiencing it (see the ‘What is contributing to an issue?’ section).

If the issue has been reported by another player and is already “Confirmed”, then you can vote for the issue to help highlight priority (see the ‘What is voting for an issue?’ section).

If the issue has not been reported by another player then you should create a new report (see the ‘How do I report an issue?’ section).

If you are experiencing an issue in one of our games and have been unable to locate a pre-existing report that relates to the issue you have encountered, please click here and fill out the required fields to submit a report. 

If you’ve encountered an issue in one of our games, someone else may have also encountered the same issue and already reported it. You can search the Issue Tracker for pre-existing reports, by using the search function.  This allows you to find reports that match, or are related to, your issue that have already been submitted by other players. You can filter issues by game. Within each game’s reports, you can filter by the following subheadings:

• Categories - What area of the game your issue is affecting, such as Gameplay, Audio, or Localisation.
• Status – The current status of that report, such as Confirmed, Acknowledged, or Fixed.
• Newest/Oldest – When the issue report was submitted.  Unconfirmed reports expire after 30 days.

Contributing to an issue is your way to tell us that you too are experiencing the same issue as the player that created the report. It is also your opportunity to tell us about your particular experience, to provide extra details and help confirm reproduction steps.  This will help us track down the exact cause of the problem, and fix it.

You do this by locating an issue you are also encountering.  You are then able to comment on the issue – this is where you can expand on the issue that’s been reported, confirm your reproduction steps and add any additional information you feel relevant.

Make sure that you tick the “Can Reproduce” box. Once enough players have contributed to, and confirmed, the issue, it will move into “Confirmed” state.

In addition to collecting information on issues that our players may be experiencing, we want the community to tell us which issues are the most important to them. Voting for an issue is your way to tell us what you think we should be prioritizing and working on fixing soonest.

Please be aware that your votes are limited! Once you have used a vote on an issue, you will not be able to use this vote again until the issue has been fixed, or you revoke your vote from this issue.  Each user has a maximum of four active votes at any given time.

The pyramid icon displayed next to each item in the “Confirmed” and “Acknowledge” statuses indicates the number of players that have voted for the issue.  The pyramid has five levels.  As the number of votes increases for an issue, the levels will increase, and move the issue higher on the priority list.

• Before submitting an issue, please ensure that you have been able to reproduce it a few times yourself, and understand the steps it takes to reproduce.
• Be clear and concise explaining each reproduction step. Even small steps that seem irrelevant may be what actually triggers the issue.
• Provide as much information as possible regarding your set up – be it which console you are playing on, or the specs of your PC. Some issues will only reproduce on certain set-ups, so this is extremely useful information.
• Explain what you would expect to happen at the end of your steps had the issue not occurred, and what actually happened when it did.
• Screenshots & videos say a thousand words! If it’s possible to show the issue within a screenshot or video, please add this to your report.  The dev team will thank you immensely!

To help keep the Issue Tracker concise and allow players to easily find issues affecting a number of people, reports will expire after an allocated time frame. This allows all reports a set amount of time to be confirmed by the player base before expiring. This ensures that important issues float to the top, and are not hidden by noise and duplicate reports of confirmed or fixed issues. This does not mean we are ignoring issues – we still monitor the Issue Tracker daily and will pick up any critical issues along the way.

Issues are tracked by our bug tracking software, and treated the same way any internal bug would be. Along with this, developers and QA both monitor the Issue Tracker daily, escalating any critical issues that may come in.