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Launch or Performance Issues with Jurassic World Evolution 2 on PC.

  • Updated

This article aims to help with any technical issues you may be experiencing when launching Jurassic World Evolution 2 or whilst playing the game.

Launch Issues.

If you are having issues whilst launching the game, please try the following steps:

1. Check your PC meets our Minimum Specification.
The minimum and recommended specs can be found below:
MINIMUM:
    • Requires a 64-bit processor and operating system
    • OS: Windows 10 64bit (min version 1809)
    • Processor: Intel i5-4590/AMD FX 8370
    • Memory: 8 GB RAM
    • Graphics: (4GB VRAM) NVIDIA GeForce GTX 1050Ti (Legacy GPU: GeForce GTX 960) / AMD Radeon RX 470
    • DirectX: Version 12
    • Storage: 14 GB available space

RECOMMENDED:

    • Requires a 64-bit processor and operating system
    • OS: Windows 10 64bit (min version 1809)
    • Processor: Intel i7-5775C/AMD Ryzen 5 1500X
    • Memory: 12 GB RAM
    • Graphics: (6GB VRAM) NVIDIA GeForce GTX 1070 / AMD RX 570 (8GB)
    • DirectX: Version 12
    • Storage: 14 GB available space 
2. Verify the integrity of your game files within Steam.
Steam have provided a very thorough guide to this here: https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335
3. Ensure your Windows version is fully up-to-date.

Press the Windows key -> type 'Check for updates' and select -> Check for updates and install any outstanding updates.

mceclip1.png

4. Remove Nahimic Sonic Studio and/or Sonic Radar.
Nahimic Sonic Studio, Sonic Radar and other similar audio applications have been known to cause launch issues or crashing in games. These programs often come pre-installed on machines and many users are unaware they're present.
Check to see if they're present on your system by looking at your Task Manager processes, either by typing "Task Manager" into the Windows search bar or by pressing Ctrl + Alt + Del and selecting Task Manager. Disable the processes and see if Jurassic World Evolution 2 now loads successfully.

Please consider removing these applications entirely if the game is persistently crashing on launch.
5. Ensure your graphical drivers are up-to-date.
If you need any assistance with updating your graphics card drivers, you can use our guide here as a reference on how to do this.
6. Disable The Steam; Xbox; Discord and Geforce overlays.

 

STEAM:

Steam -> Settings -> In-Game and untick the 'Enable the Steam Overlay while in-game' option

1.PNG

 

DISCORD:

Head to 'User Settings' -> 'Games' and toggle the overlay to Off.

2.png

 

NVIDIA GEFORCE EXPERIENCE:

Head to 'Settings' -> 'General' -> 'In-game overlay' and toggle the overlay option to Off.

3.png

 

XBOX GAME BAR

While in-game press Windows + G to bring up the game bar.
With this showing, you should be able to select the settings "Cog".
From here, please uncheck "Record game in the Background" as shown below.
4.png

7. Lower the Game's Graphics settings.

One thing you can try is lowering the graphics quality of the game itself. You can do this by going into the game's options screen, and going to the Graphics section. From there you can choose a graphics preset, or customize each option available.

5.jpg

 

8. Unplug any 3rd party peripherals.
Some third-party peripherals can cause conflicts when loading up games, so please unplug everything except the necessary keyboard and mouse.
9. Lower your Windows Resolution temporarily and then change it back.
We have found that this has worked across many PC games since the Windows 10 April 2018 Creators update. It will trigger Windows to update your chosen display settings.

 

Performance Issues.

If you are experiencing performance issues whilst playing please follow the steps below:

1. Check your PC meets our Minimum Specification.
The minimum and recommended specs can be found below:
MINIMUM:
    • Requires a 64-bit processor and operating system
    • OS: Windows 10 64bit (min version 1809)
    • Processor: Intel i5-4590/AMD FX 8370
    • Memory: 8 GB RAM
    • Graphics: (4GB VRAM) NVIDIA GeForce GTX 1050Ti (Legacy GPU: GeForce GTX 960) / AMD Radeon RX 470
    • DirectX: Version 12
    • Storage: 14 GB available space

RECOMMENDED:

    • Requires a 64-bit processor and operating system
    • OS: Windows 10 64bit (min version 1809)
    • Processor: Intel i7-5775C/AMD Ryzen 5 1500X
    • Memory: 12 GB RAM
    • Graphics: (6GB VRAM) NVIDIA GeForce GTX 1070 / AMD RX 570 (8GB)
    • DirectX: Version 12
    • Storage: 14 GB available space 
2. Ensure your Windows and graphics card drivers are up-to-date.

Please check that your Windows is up to date and that all your graphics card drivers are fully up to date.

To perform a Windows Update: Please follow Microsoft's advice in their support article. 'How do I keep my PC up-to-date?'

If you need any assistance with updating your graphics card drivers, you can use our guide here as a reference on how to do this.

3. Use Full-screen mode.
Running the game in Full-screen mode may result in improved performance. By default, Jurassic World Evolution™ 2 runs in Borderless Windowed mode.

You can swap between Full-screen and Windowed modes from the Graphics Options menu under 'Screen Mode'. In most cases, you can also press Alt+Return to swap at any time.
4. Check your PCI-E slots are being correctly utilised.
This step may be of particular benefit to high-end graphics cards. You can use our guide here as a reference on how to check your PCI-E slots.

If none of the above have resolved your issue, please send our support team a ticket by clicking the button below. 

 

Submit a request

 

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Poorly Allosaurus. Submitted on Twitter by @Kurotitan7125

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