If you are experiencing frequent crashes in Jurassic World Evolution 2, please select your console below and try the following quick fixes before contacting our support team:
Playstation 4 and 5
If you are experiencing frequent crashes in Jurassic World Evolution 2, please try the following steps:
If you pre-loaded Jurassic World Evolution 2.
There is a known issue with a small number of users where the download will not allow the game to launch. Please delete your game data and the new download will work for you. We apologise for any inconvenience caused by this.
CLEAR THE PLAYSTATION'S CACHE.
Clearing your Playstation's cache can help with any connection or game launching issues that you might be experiencing and is a good first step towards resolving problems.
There isn't a menu option for clearing the cache on the Playstation. However, there is a way to force the cache to clear. You can do so by following the steps below.
- Turn off your Playstation, do not enter rest mode.
- Once the indicator light on the Playstation has stopped blinking and is completely off, unplug the power cord from the console.
- Wait 30 seconds.
- Plug the power cord back into the Playstation and start it up again as normal.
REINSTALL THE GAME.
If the crashing continues, then a complete reinstall of the game would be the next step to take. Completely delete the application from your console, and then reinstall it from your Playstation's Library.
Xbox One and Series X/S
If you are experiencing frequent crashes in Jurassic World Evolution 2, please try the following steps:
CLEARING THE XBOX ONE CACHE.
Clearing the Xbox cache can often help clear temporary problems that are causing connection or game-launch issues and we always advise trying this first if you're having any problems with the game on Xbox One.
- Press and hold the power button on the front of the Xbox until it turns off completely.
- disconnect the power brick from the back of the Xbox. Press and hold the power button on the Xbox several times to expel any remaining power and clear the cache.
- Connect the power brick.
- Wait for the light on the power brick to change from white to orange.
- Turn the Xbox back on as you would normally.
REINSTALL THE GAME
If the crashing continues, then a complete reinstall of the game would be the next step to take. After this is done, launch the game.
If you require additional assistance after working through the steps above, please raise a support ticket with us by clicking the button below.