This error comes up on some systems when some Windows or MacOS updates are missing (Depending on which system you are using). This will cause an installer for the Visual C++ redistributable (an essential requirement to play) to fail and cause the problem.
Windows users:
- Please check for updates on your computer as described here: https://support.microsoft.com/en-us/kb/3067639
- After this has completed, simply re-run the installers found in the following folder:
C:\Program Files (x86)\Steam\steamapps\common\Planet Coaster\_CommonRedist\vcredist\2015
If this does not resolve this problem in your case, please use the button below to create a ticket and let us know. As with all technical issues, a Dxdiag system report will be very helpful in understanding the situation.
Mac users:
- Please check for updates on your computer as described here: https://support.apple.com/en-gb/HT201541
- After this has completed, simply re-run the installers found in the following folder:
~/Library/Application Support/Steam/SteamApps/common/\Planet Coaster\_CommonRedist\vcredist\2015
If this does not resolve this problem in your case, please use the button below to create a ticket and let us know.
As with all technical issues, a System information report will be very helpful in understanding the situation. You can use this guide as a reference on how to obtain a System Information report from your Mac: https://support.apple.com/en-gb/HT203001