If Elite Dangerous has crashed whilst you were playing, please follow the steps below for solutions to common causes for your game to crash:
CHECK YOUR PC MEETS THE MINIMUM SYSTEM REQUIREMENTS FOR ELITE DANGEROUS
You can check the current minimum system requirements for Elite Dangerous on Windows here.
TRY LOWERING YOUR GRAPHICS SETTINGS
You can often help prevent crashes by lowering your graphics settings. Head to the Main Menu > Options > Graphics > Presets to select a less demanding configuration.
TURN OFF ANY BACKGROUND PROGRAMS, ESPECIALLY THOSE THAT ADD OVERLAYS OR SCREEN-RECORDING FUNCTIONALITY
Programs that add this functionality to your computer can be extremely demanding or cause conflicts that can crash the game.
- Nvidia Geforce Experience
- Open Broadcaster Software
- Xbox Game Bar
- MSI Afterburner
- & more...
CHECK IF YOUR COMPUTER IS TOO HOT
You can often do this by simply holding your hand near the fans of your computer to see if they are abnormally hot. If this is the case, you may need to clean out your computer or ask a qualified technician to help prevent it from getting so hot.
I'M STILL EXPERIENCING CRASHES, WHAT DO I DO NOW?
Should the above steps not help fix your issue, please make sure to submit any crash reports that appear when the game crashes. Add as much information as you can to the comments box to help us diagnose the problem. Information that can be useful might include:
- Was there any odd behaviour leading up to the crash?
- Has the crash occurred in the same way before?
- What you were doing/what was your situation in-game?
- Has any other program or game crashed recently?
If the Crash Reporter does not appear or the game crashes too frequently to be playable then please add as much of the above information to a support ticket (use the button below to create it) along with your DxDiag file and we will investigate the cause of the crash. In some circumstances, you may be able to find the crash.dmp file which contains technical details of your crash in the game folder.