All bugs should be reported via the issue tracker
Please do not raise a support ticket to report a bug, unless the bug means that you require direct assistance in some manner, such as reimbursement for in-game losses caused by the issue you encountered, assistance in getting back into the game, etc.
We keep a searchable list of Known Issues on the issue tracker at all times. You may often find assistance for your issue there. If you cannot see your issue mentioned already please submit a new issue as follows:
- Use the title to summarise your issue.
- Use the body to give a detailed description of your issue. Try to include steps on how to reproduce the problem.
- Be sure to mention how often this occurs for you. Have you only tried it once or multiple times? Does it occur 100% of the time? Did it start after a recent update?
- Please attach any screenshots or videos and a DxDiag file if you can.