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What to do about account actions?

  • Updated

While we would prefer not to restrict or limit anyone's access to our games or any of the services that we provide, there may come a time when our end user licence agreement, terms of service, or  code of conduct have been broken and action needs to be taken in order to protect players or our community. We reserve the right to restrict offending accounts as much as necessary to keep Frontier's games a fun experience for all players. The actions that we can take have a range from simple warnings and suspensions, up to permanent bans from the multiplayer, and even account closure in the more extreme cases.

ACTIONS

The following are some of the actions we can take and when we might use them, but we are not limited to only the actions below:

WARNING

This will be in the form of an email to the account holders registered email address and any further consequences if actions continue, will be laid out in this email. This is often the first step for minor violations.

 

3-DAY SUSPENSION

This suspension will come with an emailed notice to the account holder's registered email address explaining the reason for the suspension and any further consequences if actions continue. This suspension is often the first step for more serious violations.

 

7-DAY SUSPENSION

This suspension will come with an emailed notice to the account holder's registered email address explaining the reason for the suspension and any further consequences if actions continue. This is often the first step for major violations or the second step for continued violations.

 

PERMANENT MULTIPLAYER BAN

This ban will come with an emailed notice to the account holder's registered email address explaining the reason for the ban, but this is rarely the first step unless the action is very severe. Continued violations may also eventually lead here in some cases.

 

PERMANENT ACCOUNT CLOSURE

This ban will come with an emailed notice to the account holder's registered email address explaining the reason for the closure. This is used in the most serious of situations where a player is having a detrimental effect on a large number of other players or our community. This action will result in a loss of access to all Frontier services and accounts.

 

DISPUTES

DISPUTING FORUM MODERATION ACTIONS

If you wish to dispute a moderation action against your forum account, you are welcome to Private Message any global moderator on the moderation team. If you feel that your issue cannot be disputed by a member of our forum team, you contact the community team by emailing community@frontier.co.uk. Alternatively, you can contact forum administration by clicking "Contact Us" at the bottom right of the forums to dispute a moderation action.

DISPUTING A GAME WARNING, SUSPENSION OR BAN

If you feel that a warning, suspension, or ban has been unfairly applied to your game account then you will need to contact our disputes team by opening a ticket via the button below. To make this as quick as possible, please make the title of the ticket as clear as possible and provide detailed information about the dispute as well as any corroborating evidence.

One of our senior support team members will then review the actions taken along with any additional evidence that you give us and proceed with the appropriate action. The results of our findings and our review of the dispute will be our final word on the matter and once closed these disputes cannot be reopened.
We review each ticket we get on a case-by-case basis and due to this, it may take longer than our normal response time for us to reply.

 

 

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