We get asked for account deletion requests, where in reality players simply want to know what data we hold on them. We're happy to help let you know what information we hold on you, so you can decide if an account deletion is needed!
First off however, we wish to reassure you that we do not sell any personal data you have submitted to Frontier Developments; any personal data you have submitted has been processed by Frontier Developments.
If you want to read more on our Privacy policy, you can see that here:
To access the data we hold about you that is already published and available, please follow the below links:
Frontier Store Information
- Select 'Login' and correctly enter your credentials
- Select 'My Account' and 'Account Dashboard'
- From here and subsequent menu options you can find the personal information we store
Customer Support Ticket Information
- Select 'Login' and correctly enter your credentials
- Select 'My Tickets'
- Any queries raised and documents attached should be available to access there
Elite Dangerous Account Information
- Personal information pertaining to an individual's Elite Dangerous user account can be found by logging into the Elite Dangerous client
- Game data pertaining to actions taken on an Elite account can be located on your PC by following this guide: https://support.frontier.co.uk/kb/faq.php?id=372
Frontier User Portal
- Login with your Frontier account credentials
Frontier Forums
- Select 'Login' and correctly enter your credentials
- For Account details: Select 'Settings' and choose from the subsequent menu options
- For Posts: Select 'My Profile' and then 'Find latest posts'
Marketing & Communications Preferences
- Select 'Login' and correctly enter your credentials
- Select 'My Account' and 'Newsletter subscriptions'
If you feel like you would like this data removed, you will need to create a Support Ticket.
Please follow this guide here, which will help you do so:
Please be aware that account deletions are NON REVERSIBLE. If your account is deleted, you will NOT be able to get it returned.