Before contacting us, please run through the following troubleshooting steps to help troubleshoot your issue:
1. CHECK YOUR PC MEETS OUR MINIMUM SPECIFICATION
You can check if your PC will run Planet Coaster by taking a look at our minimum specifications here:
2. ENSURE MacOS AND YOUR GRAPHICS CARD DRIVERS ARE UPDATED
Please check that your MacOS is up to date and that all your graphics card drivers are fully up to date.
To perform a MacOS Update: Please follow Apple's advice in their article here: https://support.apple.com/en-gb/HT201541
To update your Graphics Card Drivers:
Updating drivers for your graphics card and some peripherals must be acquired by the manufacturers' website.
For AMD graphics cards, you can get the drivers at www.amd.com
For Nvidia graphics cards, you can get the drivers at www.Geforce.com/drivers.
For Intel graphics cards, you can get the drivers at www.intel.com (Note: Intel graphics cards are not officially supported by Planet Coaster at this time)
Validated drivers should be provided on the manufacturers' website.
3. USE FULL-SCREEN MODE
Running the game in Full-screen mode may result in improved performance. By default, Planet Coaster runs in Borderless Windowed mode.
You can swap between Full-screen and Windowed modes from the Graphics Options menu under 'Screen Mode'.
Note: Fullscreen mode is not currently available when running the game in Chinese, Korean, and Japanese.
4. REPORT A BUG
If you continue experiencing a performance issue or your game continues then you should submit a bug report.
These can be submitted on our Issue Tracker. Please make sure you include the following:
1) What you were doing just before you encountered this issue.
2) Your Steam name or ID
3) A System Information Report
In rare cases customers may need to contact the support team to request a refund. Please ensure you contact Steam Support if you purchased the game from Steam, or if you have purchased the game from the App Store, you will need to contact Apple Support.
If you require further assistance, please feel free to raise a support ticket with us: