Clearing your Xbox One's cache can often help clear temporary problems that are causing connection or game-launch issues and we always advise trying this first if you're having any problems with the game on Xbox One.
CLEARING THE XBOX ONE CACHE:
- Press and hold the power button on the front of the Xbox until it turns off completely.
- disconnect the power brick from the back of the Xbox. Press and hold the power button on the Xbox several times to expel any remaining power and clear the cache.
- Connect the power brick.
- Wait for the light on the power brick to change from white to orange.
- Turn the Xbox back on as you would normally.
If you continue to experience issues; the support site contains many other advanced troubleshooting steps you can use. Try searching for any error messages you've encountered, or behaviours you're repeatedly encountering.
If you cannot find a solution to your problem using the articles on our support site, please use the button below to contact our support team.