While we would prefer not to restrict or limit anyone's access to our games or any of the services that we provide, there may come a time when our end user licence agreement, terms of service, or code of conduct have been broken and action needs to be taken in order to protect players or our community. We reserve the right to restrict offending accounts as much as necessary to keep Frontier's games a fun experience for all players. The actions that we can take have a range from simple warnings and suspensions, up to permanent bans from the multiplayer, and even account closure in the more extreme cases.
The following are some of the actions we can take and when we might use them, but we are not limited to only the actions below:
PERMANENT MULTIPLAYER BAN
PERMANENT ACCOUNT CLOSURE
DISPUTING FORUM MODERATION ACTIONS
If you wish to dispute a moderation action against your forum account, you are welcome to Private Message any global moderator on the moderation team. If you feel that your issue cannot be disputed by a member of our forum team, you contact the community team by emailing firstname.lastname@example.org. Alternatively, you can contact forum administration by clicking "Contact Us" at the bottom right of the forums to dispute a moderation action.
DISPUTING A GAME WARNING, SUSPENSION OR BAN
If you feel that a warning, suspension, or ban has been unfairly applied to your game account then you will need to contact our disputes team by opening a ticket via the button below. To make this as quick as possible, please make the title of the ticket as clear as possible and provide detailed information about the dispute as well as any corroborating evidence.
One of our senior support team members will then review the actions taken along with any additional evidence that you give us and proceed with the appropriate action. The results of our findings and our review of the dispute will be our final word on the matter and once closed these disputes cannot be reopened.
We review each ticket we get on a case-by-case basis and due to this, it may take longer than our normal response time for us to reply.