This message can be displayed for two possible reasons, which are detailed below:
- You do not have the required products on your Steam account that you have linked to your Frontier account.If you have recently refunded Elite Dangerous through Steam then this will lead to you seeing this message as the game is no longer in your Steam Product Library. You will need to purchase another copy to access the game again.
- Steam may be experiencing issues. To check if Steam is experiencing issues, you can use this unofficial status tracker here: https://steamstat.us/
If you have checked all these reasons and you are still receiving this error message, please contact our Customer Support Team by clicking the button below.