Please check that your Windows is up to date and that all your graphics card drivers are fully up to date.
To perform a Windows Update: Please follow Microsoft's advice in their support article. 'How do I keep my PC up-to-date?'
To update your Graphics Card Drivers:
Updating drivers for your graphics card and some peripherals does not work with the automatic Windows Updater and must be acquired by the manufacturer's website.
For Nvidia graphics cards, you can get the drivers at www.Geforce.com/drivers.
For AMD graphics cards, you can get the drivers at www.amd.com
For Intel graphics cards, you can get the drivers at www.intel.com
Some notebook computers will require that only drivers validated by the system manufacturer may be installed. Validated drivers should be provided on the manufacturer's website.
If you are still having issues; please use the button below to contact our support team.