Most laptops or mobile computers have more than one GPU installed: an on-board integrated chipset (usually an Intel HD model) that handles simple tasks and saves power, and a more capable dedicated GPU for more demanding graphical processes.
If Planet Zoo will not run correctly for you, please try the following:
1. CHECK THAT YOUR COMPUTER MEETS THE MINIMUM REQUIREMENTS TO RUN PLANET ZOO.
You can do this by visiting our knowledgebase page.
2. ENSURE YOUR WINDOWS INSTALLATION IS UP TO DATE
Select the Start/Windows icon, then Settings > Update & Security > Windows Update > Check for updates.
This will download and install any missing Windows components that may be required for Planet Zoo to run.
3. ENSURE YOUR GRAPHICS DRIVERS ARE UP TO DATE
You'll want to keep the drivers for both your on-board and dedicated GPUs updated. Full instructions for doing this can be found here.
4. FORCE PLANET ZOO TO USE YOUR DEDICATED GPU
The method for doing this varies depending on your GPU manufacturer.
For Nvidia GPUs, right-click on your Desktop and select Nvidia Control Panel > 3D Settings > Manage 3D Settings > Program Settings. Choose Planet Zoo from the first dropdown menu, then choose High-performance Nvidia processor from the second dropdown menu.
For AMD GPUs, right-click on your Desktop and select Radeon Settings > Preferences > Additional Settings > Power > Switchable Graphics Application Settings. Select Planet Zoo from the list of apps, or add it if it's not there. In the Graphics Settings column, assign High-Performance Profile to Planet Zoo and hit Apply.
Your system is now configured to explicitly use the more capable dedicated GPU for Planet Zoo.
If the game still does not load, please press the button below to contact our Customer Support team.