If you are getting disconnected while in game or on the menu screen when you first start the game with an error message saying "Could not connect to transaction server" this is often caused by a problem between your computer and our game servers.
There are a few things that we can try so please do give this a go before contacting our support team.
Firstly we suggest that you reduce your maximum packet size (MTU).
- To do this please open an administrator command prompt by pressing Start and typing "cmd". Right-click on this, select "Run as Administrator" and ok the admin elevation prompt that might appear.
- In this window please paste "netsh interface ipv4 show subinterfaces" and then press enter. This will show you your current MTU (Probably 1500) and the name of your network interface (Normally "Local Area Connection" or "Ethernet").
- After this please paste in "netsh interface ipv4 set subinterface "Interface name here" mtu=1450 store=persistent" where the "Interface name here" is the same as your network interface name.
- This should look something like the picture below.
Hopefully, this helps and you can get back online as soon as possible but if you are still having trouble, please get in touch via the button below.