Launch, crashing or performance issues with Jurassic World Evolution on PC

Minimum Specifications:

• Requires a 64-bit processor and operating system
• OS: Windows 10 64bit (22H2)
• Processor: Intel i5-6600K / AMD Ryzen 5 2600
• Memory: 16 GB RAM
• Graphics: NVIDIA GeForce GTX 1060 (6GB VRAM) / AMD Radeon RX 5600XT (6GB VRAM) / Intel Arc A750 (8GB VRAM)
• DirectX: Version 12
• Storage: 25 GB available space
• Additional Notes: SSD Recommended

Recommended Specifications:

• Requires a 64-bit processor and operating system
• OS: Windows 10,11 64bit
• Processor: Intel i7-10700K / AMD Ryzen 7 5800
• Memory: 16 GB RAM
• Graphics: NVIDIA GeForce RTX 2070 Super (8GB VRAM) / AMD Radeon RX 6700 XT (12GB VRAM) / Intel Arc A770 (16GB VRAM)
• DirectX: Version 12
• Storage: 25 GB available space
• Additional Notes: SSD Required

Steam

To verify integrity via Steam, please follow the instructions found here.

Sometimes the latest drivers from NVIDIA or AMD can cause issues that were not present in an older version. While these issues are normally fixed in later revisions, it can be useful to uninstall the new driver and do a fresh install of the older working driver until these issues are resolved.

It can also be worthwhile to perform an entirely fresh installation of your current drivers, if you have updated to the latest package, but are still having problems.

There are three approaches:

Update drivers for your Graphics Card:

• For Nvidia graphics cards, you can get the drivers at www.Geforce.com/drivers.
• For AMD graphics cards, you can get the drivers at www.amd.com
• For Intel graphics cards, you can get the drivers at www.intel.com

Perform a clean installation using the AMD or NVIDIA installer:

• NVIDIA: To do this you will need to download the NVIDIA driver you wish to install. Run the setup and select "Custom installation" then when asked, you will need to check the box to "Perform clean install". Full instructions can be found here: https://nvidia.custhelp.com/app/answers/detail/a_id/10/~/geforce-experience-driver-installation-failed.-how-do-i-manually-clean-install
• AMD: You will need to uninstall the AMD Catalyst Install Manager from Programs and Features in the control panel, and then reinstall the driver version that you wish to run. Full instructions can be found here: http://support.amd.com/en-us/kb-articles/Pages/GPU57RemoveOldGraphicsDrivers.aspx

Perform a clean reinstall using a third-part utility - Display Driver Uninstaller:

To use Display Driver uninstaller please follow the guide here:

• http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

Ensure your Windows operating system is fully up-to-date using the steps provided by Microsoft here.

Steam

• You can disable your Steam overlay via: Steam - Settings - In-Game - untick Enable the Steam Overlay while in-game

Discord

• You can disable your Discord overlay via: User Settings - Games - toggle the overlay to Off.

NVIDIA GeForce Experience

• You can disable your NVIDIA GeForce Experience overlay via: Settings - General - In-game overlay - toggle the Overlay option to Off.

Xbox Game Bar

• You can disable your Xbox Game Bar via Windows Settings - Gaming - toggle Xbox Game Bar 'off'.
• You can disable your Xbox Game Bar's start up via Windows Settings - Apps & Features - Xbox Game Bar - Advanced Options - Here you can disable 'Background Apps' permissions if required.
• Turning off capture within the Xbox Game Bar application can also assist with any related issues via: Xbox Game Bar - Settings - Capturing - Toggle "Record in the background while I'm playing a game" off.

Some antivirus applications may wrongly flag the game you are attempting to play; to make sure this isn't an issue, try explicitly whitelisting the game within your Antivirus settings.

Running the game full-screen may result in improved performance. By default, PC games often run full-screen; if you have previously changed related settings, or your game did not default to this mode, please adjust settings via the in-game menu.

You may find it helpful to lower the graphics quality of the game itself from the in-game menu.

We have found that this has worked across many PC games since the Windows 10 April 2018 Creators update. It will trigger Windows to update your chosen display settings.

Programs that add this functionality to your computer can be extremely demanding or cause conflicts that may result in a crash.

The following list serves as example programs you may wish to review and test against:

• NVIDIA GeForce Experience
• Open Broadcaster Software
• FRAPS
• Xsplit
• Xbox Game Bar
• Overwolf
• Discord
• Mumble
• MSI Afterburner
• Xbox Game DVR
• NVIDIA Shadowplay

We advise checking with a qualified technician to review your machine for signs of overheating, a state that may cause your machine to fail or operate poorly.

This step may be of particular benefit to high-end graphics cards. You will need to download GPU-Z for this check. The program is trusted and allows you to view data related to your GPU:

https://www.techpowerup.com/gpuz/

Once this program is active, check the 'Bus Interface' section. You should see an entry that reads something like this: "PCI-E 2.0 x16 @x16 2.0". Depending on your motherboard you may see different details here. However, the key part of this entry is the @x number. It may read @x4, @x8 or @x16. With higher performance cards, you'll be looking for x16 to be displayed here.

You will have to check the manual which came with your PC to identify the motherboard you have, or if you know the motherboard then search then specifications online. The purpose is to find what type of PCI-E slots your motherboard has. You then need to find out if your graphics card is seated in an x16 slot or one of the other options. If it's not in an x16 slot, you need to move it to one to get the full benefit of that cards performance.

If you're unsure, a good rule of thumb is to seat your graphics card in the top PCI-E slot, which is the one closest to your CPU. Once this is confirmed then reboot your system, re-open GPU-Z and check the 'Bus Interface' again. If it didn't say @x16, it should now. Re-launch the game and you should see a significant boost in performance.

The "Operation Failed" error message in Jurassic World Evolution appears when it cannot locate your default Windows 'Saved Games' folder.

Save Games should be stored in "C:\Users\%username%\Saved Games".

You can locate your 'Saved Games' folder by typing "shell:SavedGames" into your File Explorer. If nothing appears then this has been removed.

If this folder no longer exists, you can run the Restore_Saved_Games_Default_Location.bat attached to this article to restore your 'Saved Games' folder.

To do this, please right-click the file and 'Save Link As', then save.

If you wish to change the location of your saved games file from the default, please right click on the newly restored 'Saved Games' folder and select the desired file path.

If you experience any further problems, please get in touch with us by using the button at the bottom of this article.

Thanks to Shawn Brink on http://www.tenforums.com for a very informative guide that helped with this troubleshooting step.

The 'Return to Jurassic Park'; like 'Claire's Sanctuary', is a separate campaign to the base game. This means that its saves are stored separately in the game.

If you go to your 'Load game' screen, you may find your 'Jurassic Park' saves are highlighted.

Just click on 'Campaign' in the top left corner and you will find your regular game saves here!

If the above does not solve your problem, and you still require help, please use the button at the bottom of this article to contact our support team.

If you are experiencing any troubles with the sound in Jurassic World Evolution on PC where you cannot hear the background music when playing, or hear any of the voiceovers. We have produced a list of solutions that have worked for different users below. Please try each of these to be able to hear the sounds in-game.

1. CHECK YOUR IN-GAME SETTINGS

Check your in-game settings to see if your volume is set to normal levels and you do not have anything muted. You will find these in Settings Audio from the main menu or in-game.

2. MAKE SURE YOU HAVE YOUR DESIRED AUDIO DEVICE SET AS YOUR DEFAULT AUDIO DEVICE IN WINDOWS

When Jurassic World Evolution™ starts, the game will automatically use whichever audio device you have set up as your default playback device. Please make sure that you have your desired audio device set as this. To do this, right-click on the speaker symbol in your system tray and select playback devices, this will bring you to the screen below where you can set your default device.

3. TRY A DIFFERENT AUDIO DEVICE

Some players have had success trying a different audio device altogether, such as a different set of headphones or speakers.

4. CHANGE YOUR BIT RATE

Please try changing your audio bit rate, to do this please right click on the speaker symbol in your system tray and select playback devices. After this right click on your default audio device, select properties and go to the advanced tab. From here you'll be able to change your sample default format, we recommend changing to either 16 bit, 44100 Hz or 24 bit, 48000 Hz.

5. CHANGE YOUR SOUND SETTINGS TO STEREO

If you have a dedicated sound card or an audio device that lets you have either 5.1 or 7.1 surround sound, try changing this back to stereo.

LOOPING AUDIO

If you are experiencing looping sound that persists through the load screens and into the game, please follow the steps below:

1. Right-click JWE 2 in your Steam library and select 'Properties'

2. Click 'Delete' next to 'In-Game Overlay Data'.

If the above does not solve your problem, and you still require help, please use the button at the bottom of this article to contact our support team.