Understanding Your Data: Privacy, Collection and Account Deletion at Frontier Developments

This guide provides information on the data held by Frontier Developments PLC, including details on children's privacy, general data collection, and the right to be forgotten. It is intended for players who want to understand what personal information is collected, how it is used, and how to request its deletion. Locate your issue below and click the heading to see troubleshooting steps.

Frontier Developments collects and holds personal information when you create an account and play their games. This data is collected to make things easier for you and to improve their games and services.

For a full review of the Children's Privacy policy, please click the following Link:

https://www.frontier.co.uk/legal/privacy-policy/childrens-privacy-policy-outline

The types of data collected include:

• Account details (e.g., login information)
• Purchase information (e.g., address for shipping)
• Game-related data (e.g., Steam name)

Frontier Developments does not sell your data and handles it directly. You can always:

• Ask for the information we have on you
• Request updates to your details
• Ask for the removal of any or all information

To see a detailed version of their policy, you can read the Privacy Policy

• Frontier Store Information
• Customer Support Ticket Information
• Elite Dangerous Account Information
• Frontier User Portal
• Frontier Forums
• Marketing & Communications Preferences

If you do not want us to hold any particular information, you can request its removal or the deletion of your account by creating a support ticket with the help of a trusted adult.

Frontier Developments collects personal data to provide and improve their services. We do not sell your data, and it is processed directly by us. The types of data collected include:

• Account details (e.g., login information)
• Purchase information (e.g., address for shipping)
• Game-related data (e.g., Steam name)

To access the data we hold about you, you can check the following:

• Frontier Store Information
• Customer Support Ticket Information
• Elite Dangerous Account Information
• Frontier User Portal
• Frontier Forums
• Marketing & Communications Preferences

If you want this data removed, you will need to create a support ticket. Please be aware that account deletions are non-reversible.

The "Right to be Forgotten" is an account deletion process in accordance with GDPR regulations in Europe. This process is non-reversible and involves the deletion of all personal data held by Frontier Developments. This includes:

• Any data you have submitted
• Account data held by Frontier Developments
• Personally identifiable data

For legal compliance purposes, some partial transaction data may be retained. The process typically takes up to 30 days from the submission of the request. To proceed, you need to:

• Contact Frontier Developments using the account you wish to delete
• Submit a support ticket for each account you want to delete
• Verify your request to proceed with the deletion

If you do not want to lose your game progress but do not want your data to be sold or to receive newsletters, you can unsubscribe from newsletters within the email.

If the guide does not resolve your issue, please use the submit button below to contact the Data Protection Team.