This article aims to help with any technical issues you may be experiencing when trying to play Planet Coaster 2 on PC.
Check your PC meets the minimum specification
| Minimum | Recommended | |
| OS | Requires a 64-bit processor and operating system Windows 10 64bit (22H2) |
Requires a 64-bit processor and operating system Windows 10, 11 64bit |
| Processor | Intel i5-6600K / AMD Ryzen 5 2600 | Intel i7-10700K / AMD Ryzen 7 5800 |
| Memory | 16GB Ram | 16GB Ram |
| Graphics | NVIDIA GeForce GTX 1060 (6GB VRAM) / AMD Radeon RX 5600XT (6GB VRAM) / Intel Arc 750 (8GB VRAM) |
NVIDIA GeForce RTX 2070 Super (8GB VRAM) / AMD Radeon RX 6700 XT (12GB VRAM) / Intel Arc 770 (16GB VRAM) |
| DirectX | DirectX12 | DirectX12 Ultimate |
| Storage | 25GB | 25GB |
Verify the integrity of your game files within Steam or Epic
To verify integrity via Steam, please follow the instructions found here.
Epic
To verify integrity via Epic, please follow the instructions found here.
Ensure your GPU drivers are up-to-date
Ensure your Windows version is fully up-to-date
Disable Steam, Xbox, Discord and GeForce overlays
Steam
You can disable your Steam overlay via: Steam -> Settings -> In-Game -> untick Enable the Steam Overlay while in-game
Discord
You can disable your Discord overlay via: User Settings -> Games -> toggle the overlay to Off.
Nvidia GeForce Experience
You can disable your Nvidia GeForce Experience overlay via: Settings -> General -> In-game overlay -> toggle the Overlay option to Off.
Xbox Game Bar
- You can disable your Xbox Game Bar via Windows Settings -> Gaming -> toggle Xbox Game Bar 'off'.
- You can disable your Xbox Game Bar's start up via Windows Settings -> Apps & Features -> Xbox Game Bar -> Advanced Options -> Here you can disable 'Background Apps' permissions if required.
- Turning off capture within the Xbox Game Bar application can also assist with any related issues via: Xbox Game Bar -> Settings -> Capturing -> Toggle "Record in the background while I'm playing a game" off.
Nahimic Sonic Studio and/or Sonic Radar - software which may interfere
Please consider removing these applications entirely if the game is persistently affected by their presence.
Unplug any 3rd party peripherals
Check your Antivirus settings
Use 'Full-screen'
Lower the Game's Graphics settings
You may find it helpful to lower the graphics quality of the game itself from the in-game menu.
Lower your Windows Resolution temporarily and then change it back
Turn off any background programs, especially those that add additional overlays or screen recording functionality
- Nvidia GeForce Experience
- Open Broadcaster Software
- FRAPS
- Xsplit
- Xbox Game Bar
- Overwolf
- Discord
- Mumble
- MSI Afterburner
Check if your computer is too hot
Check your PCI-E slots are being correctly utilised
https://www.techpowerup.com/gpuz/
Once this program is active, check the 'Bus Interface' section. You should see an entry that reads something like this: "PCI-E 2.0 x16 @x16 2.0".
Depending on your motherboard you may see different details here. However, the key part of this entry is the @x number. It may read @x4, @x8 or @x16. With higher performance cards, you'll be looking for x16 to be displayed here.
You will have to check the manual which came with your PC to identify the motherboard you have, or if you know the motherboard then search then specifications online. The purpose is to find what type of PCI-E slots your motherboard has. You then need to find out if your graphics card is seated in an x16 slot or one of the other options. If it's not in an x16 slot, you need to move it to one to get the full benefit of that cards performance.
If you're unsure, a good rule of thumb is to seat your graphics card in the top PCI-E slot, which is the one closest to your CPU. Once this is confirmed then reboot your system, re-open GPU-Z and check the 'Bus Interface' again. If it didn't say @x16, it should now. Launch The Great War: Western Front as normal and you should see a significant boost in performance.
If none of the above methods have resolved your issue, please send our support team a ticket by clicking the button below.
Launch, crashing or performance issues with Planet Coaster 2 on Console
If you are experiencing frequent crashes in Planet Coaster 2, please try the following steps:
CLEAR THE CONSOLE'S CACHE.
Clearing your console's cache can help with any connection or game launching issues that you might be experiencing and is a good first step towards resolving problems.
- Turn off your console, do not enter rest mode.
- Unplug the power cord from the console.
- Wait 30 seconds.
- Plug the power cord back into your console and start it up again as normal.
REINSTALL THE GAME.
If the crashing continues, then a complete reinstall of the game would be the next step to take. Completely delete the application from your console, and then reinstall it from your Library.
Still experiencing issues? Get in touch with us!
Should the above steps not help with the issues faced, get in touch with our support team directly using the submission button below.
Remember to include as much information as possible, including attaching any supporting documents, screenshots, or footage and additional details regarding your experience along with your DxDiag file.
If you've been prompted at any point to submit a crash report during your attempts to play, please make sure to click "Submit" as this will provide our team with information that may assist in identifying the cause of the issue.