If you believe that you have lost your ship, modules or credits as a result of a bug or if you are waiting for a purchase that has not come through to you from our store or in-game or a reward, please use the button below to contact our support team.
Please make sure you include the following information where relevant to help us resolve your case quickly:
If your request is about an in-game item or assets:
- The name of your asset as it's presented in-game or on our store.
- The quantity (where relevant, for example with in-game credits or items and rewards)
- The time and location of your loss where relevant - this might be in-game information such as mission details for example or a particular station or event. You may find it easier to show this with a screenshot you can attach to your support ticket.
If your request is about a purchase of Arx:
- The email address and commander name associated with the Frontier account you made your order for
- The time and date of your order
- Your order number if you have one
- The quantity of Arx purchased